AI - Ada
Transform customer service with an AI-platform specialized in automation, providing efficient 24/7 industry support, minimizing human agent escalations, and enhancing operational efficiency.
- Name
- Ada -https://www.ada.cx/
- Last Audited At
About Ada
Ada is a leading-edge AI company specializing in customer service automation. They offer a platform designed to resolve more inquiries with the least amount of effort for various industries, including eCommerce and FinTech. Powered by artificial intelligence, Ada enables businesses to provide efficient and effective customer support 24/7.
Their team consists of a full customer service solution, composed entirely of AI agents. This means that companies can handle a large volume of queries without the need for extensive human intervention. Ada's capabilities span across voice and telephony channels, making it an enterprise-grade solution suitable for various industries.
Ada's offerings include a reasoning engine, no-code automation builder, continuous improvement, integrations & handoffs, digital messaging, and more. Their simple UI houses an immense amount of features and capabilities, ensuring low day-to-day management for their clients.
Jean-Luc Eckstein, Ada's Chief Customer Officer, emphasizes the benefits of using Ada, stating that 72% of their users don't escalate to a live agent after interacting with Ada, resulting in reduced first response times for complex queries that require human intervention. Meanwhile, Zachary Bosin, VP Product Marketing at BlueJeans, shares how they have seen a significant improvement in customer service efficiency and cost savings by integrating Ada into their operations.
Ada's commitment to innovation is evident in the features they offer and the open API integration available. Their mission is to help businesses provide top-notch customer support while saving time and resources.
