AI - CallMiner

About CallMiner

CallMiner is a leading AI-driven technology company that empowers businesses to enhance customer experiences and optimize operations. By leveraging advanced artificial intelligence, machine learning, and natural language processing, they transform customer interactions into valuable insights.

CallMiner's flagship product, Eureka Platform, enables organizations to analyze and improve their customer service calls in real-time. Key features include coach for ongoing agent training, visualize for data exploration, redaction for privacy compliance, record for storage and access, and integrations with CRMs and other systems.

Several prominent companies, such as Holiday Inn Club Vacations, DoublePositive, SiriusXM, New York Life, and Wayfair, have joined forces with CallMiner to gain deeper customer intelligence and improve agent performance. This results in better experiences for customers and increased operational efficiency.

CallMiner's mission is to help businesses unlock the potential of their customer interactions, enabling them to make informed decisions, identify trends, and address pain points proactively. They also offer various resources, including a learning center, blog, research lab, events, and support, to ensure their clients can effectively utilize their platform.

CallMiner's partnerships with industry leaders and recognition in prestigious reports such as the Forrester Wave, showcase their commitment to innovation and excellence in the customer interaction analytics market.