AI - Gridspace
Empowering businesses worldwide with advanced AI solutions for contact centers, delivering personalized customer experiences through Virtual Agents and real-time insights.
- Name
- Gridspace -https://www.gridspace.com/
- Last Audited At
About Gridspace
Gridspace is a pioneering technology company that develops advanced AI solutions for contact centers and businesses. They specialize in creating Virtual Agents, utilizing Artificial Intelligence for customer service and lead generation. Gridspace's offerings include products for various industries like hospitality, real estate, healthcare, and revenue management.
Their flagship product is a Virtual Agent that assists guests with reservations, answers facility questions, manages appointments, and handles late-night requests. This bot is designed to manage customer interactions in self-service hospitality and lead generation for real estate businesses. In the healthcare sector, Gridspace offers AI bots that gather patient information, manage dental appointments, and triage medical cases.
Gridspace prides itself on its in-house voice technology and telephony, which allows them to support contact centers with over 50k concurrent calls, ensuring no hold times for customers. Their AI models enable understanding every call in real time, providing valuable insights and improving agility and mean time to resolution.
By aligning customer experience strategies with contact center execution, Gridspace empowers businesses to win over their customers and agents. Their team is composed of creative builders passionate about speech technology and backed by respected financial institutions and deep-tech investors. Based in California, they serve companies worldwide.
