AI - Netomi
Revolutionizing customer experiences through omnichannel AI intelligence and proactive, predictive solutions.
- Name
- Netomi -https://www.netomi.com/
- Last Audited At
About Netomi
Netomi is a leading technology company that develops advanced AI solutions for various industries, including eCommerce, Entertainment, Fintech, SaaS, Telecom, and Travel & Hospitality. They provide businesses with real-time omnichannel intelligence, enabling conversations everywhere over a single AI interface across all customer contact channels from email, chat, messaging, SMS, social, search, and voice.
Netomi's mission is to help companies meet customers where they are, on every channel, with minimal effort and no engineering resources required. With their powerful technology, customers can make requests or inquiries through multiple channels, such as opening a new bank account, purchasing concert tickets, changing delivery dates for orders, making dinner reservations, checking-in early at hotels, or finding open restaurants near them.
Netomi's AI system is goal-driven and sanctioned with unique customer intents, historical context, and current sentiment to increase CSAT (Customer Satisfaction). Utilizing the latest in Conversational AI intent narrowing and automated topic suggestions, the system can act as an intelligent agent or a helpful sidekick that drafts responses for agents to confirm or provide better suggestions.
Security is of utmost importance to Netomi, and they offer a security-first architecture with data privacy and security certifications such as SOC2, GDPR, HIPPA PDPA, and CCPA Compliance, ISO 27001 Certification, and PII (Personally Identifiable Information) and Systems Protections.
Their AI solutions are proactive, predictive, and preemptive, fostering engagement to drive revenue and addressing issues before they even occur. By detecting and learning subtle emotional and sentimental language variations, Netomi's system provides businesses with the ability to provide exceptional customer experiences. Additionally, their platform integrates with business systems for end-to-end resolution.
Netomi has established notable partnerships with industry leaders, such as Transcom, to revolutionize customer experience processes for millions around the world. Their advanced technology has helped leading global brands raise the bar for customer experience, achieving a 500% boost in support team capacity, a 90% resolution rate, and a 50% reduction in support costs.
