AI - Sense360

About Sense360

Sense360 is a leading technology company specializing in Customer Experience Management (CEM) and Employee Experience solutions. Based in the United States, they develop software that caters to Voice of the Customer (VoC), Net Promoter Score (NPS), and Text Analytics. Their offerings include services for customer retention and an Admin Suite with features like Ask Now, Medallia CX ROI Calculator, and Mobile applications.

Medallia's platform employs advanced Text Analytics and AI-driven conversational intelligence to provide valuable insights from customer interactions. Their Contact Center solutions focus on improving agent engagement and optimizing service quality by offering features such as Conversation Intelligence, Agent Coaching, Quality Management, Intelligent Callback, and Market Research.

The company prides itself on its innovative approach to data collection and analysis, providing clients with actionable insights to enhance their customer and employee experiences. Medallia's solutions are available in various languages including English, Deutsch, Français, Español/Europe, and Español/America Latina.

Additionally, they offer resources such as a Developer Portal, Documentation, Blog, and Medallia User Group to support their clients and advocates in their learning journey. Medallia has a diverse team dedicated to providing expert knowledge, help, and new enhancements through their Knowledge Center and On-Demand Experts.

Sense360's core mission is to help businesses understand their customers and employees better, enabling them to make data-driven decisions and improve overall satisfaction. They have gained recognition for their contributions to the CEM and Experience Management industries, with numerous partnerships and collaborations showcasing their commitment to innovation and growth in this space.