AI - Sprinklr
Unified AI platform for businesses, enhancing customer exp. with omnichannel chatbots, voicebots, & tools for marketing, social media mgmt, insights, etc.
- Name
- Sprinklr -https://www.sprinklr.com/
- Last Audited At
About Sprinklr
Sprinklr is a leading technology company that develops and provides innovative solutions for businesses to enhance customer experiences through artificial intelligence (AI). They offer a unified platform, the Unified-CXM Platform, which includes various services such as marketing, social media management, and insights.
Their AI-powered conversational platform empowers businesses with omnichannel chatbots and voicebots for personalized livechat on their website and apps. Agent assist uses AI to augment agent capabilities, while knowledge base software provides a self-help center for customers and agents. Omnichannel routing ensures a unified assignment engine and integrated desktop for streamlined workflows.
Moreover, Sprinklr offers supervisor consoles for team management and monitoring, conversational IVR for incoming call management, quality management to improve agent efficiency, conversational analytics for real-time actionable insights, and reporting and analytics for performance enhancement. They also provide surveys for tracking customer happiness and social care for managing multiple social media channels.
Sprinklr's mission is to help businesses make customers happier by offering a customized approach that addresses unique business needs. Their services are available in various languages including English (US), English (GB), Français, Português, 日本語, Deutsch, and 한국어.
The company has achieved notable partnerships with industry leaders and offers a developer portal for integration services. To learn more about Sprinklr's offerings or request a demo, businesses are encouraged to contact the company directly.
