AI - Forethought
Revolutionizing business customer support with AI-powered solutions, Forethought enables instant ticket resolution and intelligent agent assignment for improved efficiency and top-tier experiences.
- Name
- Forethought -https://forethought.ai/
- Last Audited At
About Forethought
Forethought is a company that develops AI-powered customer support solutions, revolutionizing the way businesses handle customer queries. Their flagship product, SupportGPT, is an intelligent generative AI designed to answer high volume support tickets instantly and prioritize them based on importance. It can also be added to lower volume helpdesks, making it a versatile tool for various industries such as E-commerce, SaaS, and FinTech.
Powered by Large Language Models (LLMs) that are fine-tuned on each client's data, Forethought's AI solutions enable support teams to cut costs while maintaining top-tier experiences for their customers. These tools predict the priority of incoming tickets and suggest the most qualified agent to handle them, allowing for more efficient workflows and improved time-to-resolution – up to 30% in some cases.
With Autoflows, a natural language CX automation that doesn't require workflows or code, Forethought is making it easier for businesses to do more with less. This AI-first approach has gained widespread attention and recognition, earning them the title of battlefield winner at the 2018 TechCrunch Disrupt event.
Forethought is committed to protecting customer data while adhering to strict compliance guidelines, ensuring that their clients' sensitive information remains secure.
