AI - Uniphore

About Uniphore

Uniphore is a leading multimodal AI and data platform developer, known for its Enterprise AI solutions that cater to customer and employee experiences. The company's offerings include U-Self Serve, an Intelligent Virtual Assistant that provides real-time agent assistance and speech analytics through their U-Analyze product. Uniphore also offers U-Capture, a conversational intelligence 2.0 platform for industries such as B2B tech support, banking, healthcare, public safety, telecom, travel & hospitality, and more.

Uniphore's core mission revolves around leveraging AI to drive operational efficiency, enhance customer experience, and generate revenue for businesses across various sectors. Their conversational AI technology includes Generative AI, Knowledge AI, Emotion AI, and Real-Time Agent Coaching. Uniphore has achieved recognition as a leader in the latest Opus Intelliview Report on Enterprise Intelligent Assistants in Conversational AI.

The company's solutions have helped businesses like that of Senior Vice President Allison Garretson, who, with Uniphore, achieved significant improvements in Average Handle Time and Training and Agent Productivity, leading to improved First Call Resolution and Customer Experience while delivering cost savings. Uniphore has been certified as a Great Place To Work and has received numerous industry awards and recognitions.

Uniphore's X Platform is purpose-built for enterprise use, handling billions of interactions and used by over 1,500 enterprises and end clients. Their applications span across customer contact centers, sales revenue intelligence, trading desks, and emergency conversation services. Uniphore is trusted by leading organizations worldwide to harness the power of Enterprise AI for every customer touchpoint, experience, and interaction.