AI - Watson Assistant
Empowering businesses with intelligent conversational AI for enhanced customer care and boosted productivity through IBM Watson Assistant.
- Name
- Watson Assistant -https://www.ibm.com/products/watson-assistant
- Last Audited At
About Watson Assistant
Watson Assistant is a market-leading conversational artificial intelligence platform developed by IBM, designed to help businesses deliver consistent and intelligent customer care through conversational AI. Powered by large language models, the intuitive user interface allows users to build AI-powered voice agents and chatbots that offer automated self-service support across all channels and touchpoints.
IBM Watsonx Assistant enables businesses to improve customer experiences and boost lead generation with fast, personalized customer support. Companies partnering with IBM can deliver enhanced commercial solutions, embedded with Watson Assistant, to better address clients’ needs. The platform is known for its significant return on investment, as demonstrated in a 2023 Forrester Consulting Total Economic Impact™ study, which modeled a composite organization achieving a 370% ROI.
Key features of Watson Assistant include agent assist, boosting productivity and improving bottom lines; AI integration, seamlessly connecting customers with their systems, tools, and processes; and security, protecting chatbot data privacy and customer vulnerabilities. The platform offers several ways to explore, including becoming an IBM Business Partner, subscribing to the AI newsletter, or attending training courses and webinars.
Watson Assistant is part of IBM's broader offerings in artificial intelligence, cloud computing, data & analytics, hybrid cloud, IT infrastructure, security, and supply chain financing. It is designed to help businesses streamline communications with customers and optimize productivity while providing exceptional customer experiences.
